Legal Review Advisory: This draft privacy policy reflects our current operational protocols and data handling. It is subject to formal legal review before unconditional finalisation.

Regulatory & Data Ethics

Privacy Policy

Effective Date: Draft under legal review · Domain: built2host.in

1. Introduction

built2host (“we”, “our”, or “studio”) operates the domain built2host.in and provides website design, development, and real-estate automation integration services. This document outlines how we collect, handle, and safeguard data submitted across our website and automated conversational endpoints.

2. Information We Collect

We collect information voluntarily submitted by visitors and clients, including:

  • Enquiry Information: Full name, WhatsApp phone number, email address, business or agency name, operating city, and project specifications.
  • Conversational Lead Records: Property buyer criteria (budget, location preferences, BHK configurations, possession timelines) captured via opt-in WhatsApp chats, portal webhooks, or inbound phone calls.
  • Technical Diagnostics: Minimal request timestamps, IP headers for rate limiting and anti-spam verification, and browser user-agent data.

3. WhatsApp & Conversational AI Rules

Our automation practice implements conversational assistants. In accordance with Meta platform policies and telecommunications standards:

  • Opt-In Requirement: We and our agency clients require verified opt-in consent prior to dispatching WhatsApp follow-ups. A missed call or portal visit does not automatically constitute blanket messaging permission.
  • Assistant Identification: Automated bots explicitly identify themselves as automated assistants during the opening exchange.
  • Immediate Opt-Out: Any prospect may opt out at any time by texting “STOP”, “UNSUBSCRIBE”, or requesting human agent escalation. The system halts automated sequences upon receipt.
  • No Bulk Spam: We do not deploy unauthorized mass-broadcasting, unsolicited cold contact lists, or scraping mechanisms.

4. Third-Party Infrastructure & Data Storage

To deliver high-availability services, data is processed and stored through established enterprise cloud providers:

  • Enquiry Storage: Visitor enquiry details (name, phone number, email address, business or agency details, operating city, selected package/services, and project message) are stored in Google Firebase / Cloud Firestore and used exclusively to evaluate and respond to your enquiry.
  • Email Transmissions: Visitor confirmation emails and internal team notifications are dispatched through Gmail SMTP infrastructure.
  • Application Hosting: Application hosting and edge delivery are provided via Next.js on Vercel. We do not warrant that all network transit resides exclusively within India, as enterprise routing may utilize international edge nodes.

5. Data Retention & Rights

Enquiry records stored in Firebase Firestore are retained for the operational duration necessary to evaluate scope, provide maintenance, and service client accounts. Exact retention schedule: [RETENTION_PERIOD_PLACEHOLDER: To be defined by owner prior to final legal sign-off]. Visitors and clients may request the inspection, correction, or permanent deletion of their stored contact and enquiry records at any time by emailing our central desk at build2host@gmail.com.

6. Contact Information

For privacy inquiries, audit requests, or data deletion, contact us directly at:

Central Email: build2host@gmail.com